Last updated: June 2026
At Gadget Hub we want you to be completely satisfied with the support you receive. This policy explains how refunds and cancellations work for our remote, digital support services. It does not involve any physical returns or shipping.
Our service guarantee
If we are unable to resolve or meaningfully help with the issue you booked us for, we will either offer a suitable alternative service or provide a full refund. Your satisfaction is our priority.
Cancellations and your statutory rights
As a UK consumer you have rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, including a 14-day right to cancel a service that has not yet been provided. If you book an urgent or same-day service and ask us to begin within the 14-day cancellation period, you acknowledge that the right to cancel ends once the service has been fully performed. Your statutory rights are not affected by this policy.
Requesting a refund
To request a refund or cancellation, email support@gadget-hub.net quoting your order number and a brief explanation. We aim to respond within two working days.
Services already delivered
Because our services are delivered as specialist time, once a remote session or service has been fully delivered and the issue addressed, it is generally non-refundable. Where a service has only been partially delivered, we will assess a fair partial refund in good faith.
How refunds are issued
Approved refunds are returned to your original payment method via our payment provider, typically within 5 to 10 business days.
Contact
Questions about a refund? Email support@gadget-hub.net.
This policy is provided as a thorough starting point and should be reviewed by a qualified professional before launch.