Frequently Asked Questions
How does remote technical support work?
After you book, a specialist gets in touch to arrange your session at a convenient time. Depending on the service, we either guide you step by step or, with your active permission, connect to your device using secure remote-support software so we can help directly. You can see what's happening throughout and can end the session at any time. Nothing needs to be posted or dropped off.
How do I book a service?
Choose the service you need from our menu, add your contact and device details, and check out. That's it. We'll confirm your booking by email and arrange your session.
What information do I need to provide?
Just your contact details and some basic device information: device type, brand, model, operating system, a short description of the issue and, where relevant, a serial number or IMEI. You add this when you book.
How does payment work?
All services are paid for online in advance, in GBP. Checkout is quick and secure, and payments will be processed through Mollie once live. Your full card details are never stored on our systems.
What is your refund policy?
If we're unable to resolve or meaningfully help with the issue you booked us for, we'll offer a suitable alternative or a full refund. Because services are delivered as specialist time, a session that has been fully completed is generally non-refundable. Your UK statutory rights, including the 14-day cancellation right for services not yet provided, always apply. See our Refund Policy for full details.
Which devices do you support?
We support smartphones (iPhone and Android), tablets, laptops, email across all major providers, and gaming consoles including PlayStation, Xbox and Nintendo Switch. If you're not sure whether we can help with your device, just ask before booking.
Is my data secure and private?
Yes. Remote sessions take place only with your consent, you stay in control throughout, and we never retain copies of your personal files. We handle your information in line with UK GDPR. We recommend closing any confidential material before a screen-sharing session begins. See our Privacy Policy for full details.
What do I need for a remote session?
You'll need the device you want help with, a stable internet connection, and to be available at the agreed time. For some services we may ask you to install a trusted remote-support tool, which we'll guide you through. Backing up your data beforehand is always a good idea.
How quickly will you help me?
Standard orders are handled in order of receipt. If you need urgent help, choose Priority Same Day Support to move to the front of the queue, within our support hours.
Do you offer phone unlocking, iCloud bypass or jailbreaking?
No. We provide legitimate support services only and never offer anything that breaches manufacturer terms or the law.
How do I get in touch?
Email us any time at support@gadget-hub.net, or use the form on our Contact Us page. Our business hours are Monday to Saturday, 9:00am to 6:00pm UK time.